DELIVERY & RETURNS
Making a Purchase
Shopping with us is easy. Browse through the products by category or theme, or use the quick search facility available on every page. Once you have found the item you want, simply select the appropriate product and quantity and click "Add to Basket".
To view your basket at any time, click on "My Basket" at the top of the page. You may also remove any items when on this page as well as increase the quantity you wish to purchase.
Once you have completed your selection and you are ready to buy, click on the Checkout link at the top of the page and follow the prompts.
Order with confidence on our secure server.
All major credit and debit cards are accepted with the exception of American Express. We reserve the right to change those we accept from time to time.
All products are subject to availability and may be withdrawn at any time. As some of our suppliers are independent designers and craftspeople there may be occasional delays. If this is the case, we will give our best estimate of delivery times when you order.
Delivery, Shipping and Handling
We aim to despatch your purchases within 3 working days. Your order will, wherever possible, be sent to you in one delivery. Occasionally we may have to send your order in two or more separate shipments. If this is the case, you will only be charged the delivery amount quoted to you at the time you placed your order.
Delivery is made by Royal Mail second class post and takes 3-5 days for delivery to be made.
All delivery prices include handling, packing and insurance where appropriate.
All prices quoted are for delivery to one address only.
Prices shown include all applicable taxes. The Bodleian Library is not responsible for paying any local duty or taxes on goods delivered outside of the UK if applied.
Our standard delivery charges are:
(UP TO AND INCLUDING)
*excluding heavy items that will be courier delivered, please see below and item pages for more details
NB: Standard delivery charges do not apply to the following heavy items due to weight and volume.
- Bodleian Curator's Chair
- Children's Bodleian Chair
- Bodleian Bookrest
- Radcliffe Camera Bookends
- Radcliffe Camera Model
- Original Penguin Donkey
- Re-designed Penguin Donkey
- Bodleian Reader's Chair
These items will be shipped via Courier and the shipping charges specified are estimates. For more information please contact us prior to placing your order.
How to Cancel
To cancel an order with us, please contact us as soon as possible after placing the order. If your order has already been dispatched, you will need to await its receipt and then return the goods to us (should you still wish to cancel) unopened and in a re-saleable condition in order to receive a full refund of the purchase price. We will refund the standard cost of outbound delivery, but please note that you must arrange for and pay the costs of returning the goods to us.
For more information about your statutory right to cancel, please refer to Clause 6 of our Terms & Conditions.
Our "Goodwill" Refund Policy
In addition to your statutory right to cancel, we offer a "goodwill" refund policy. This does not affect your legal rights.
Under our "goodwill" refund policy, we will refund or exchange any goods purchased from us when they are returned in a re-saleable condition and accompanied by proof of purchase within 28 days of purchase. We will also refund the standard cost of outbound delivery. Return delivery charges are non-refundable unless your order is faulty or incorrect. Please note that pierced earrings, personalised items including bespoke prints, and any item with a security seal where the seal has been broken, are excluded from our "goodwill" refund policy. The refund will be paid as soon as possible, but in any event within 14 days, following receipt of the returned goods. We recommend that you use a recorded delivery service to return any goods to us, as we will not be able to refund any goods that have been lost or damaged in transit.
If you would like to return goods which you have purchased online, please contact us by email at firstname.lastname@example.org or call us on 01865 277 001 for instructions about how to return your goods.
Alternatively, you can post the goods to us with an accompanying letter stating the order number, reason for the return and whether you would like a refund or an exchange. Our returns address is:Retail Operations - ReturnsBodleian LibraryBroad StreetOxfordOX1 3BG
You can also return goods purchased online to either of our shops. Please note, your refund will be processed by our online payment provider and not in-store.
Faulty or Damaged Goods
In the event that your order is faulty or damaged, please contact us by email at email@example.com or call us on 01865 277 001 so that we can arrange for a repair, replacement or refund.